Exemplary leaders are always trying to improve what is going on in their company. They have a vision of where they want to go and they are constantly trying to execute the right way to do it.
Recently, I got an email from a leader who was talking to me about how he has improved the processes in his company. He has spent a lot of time, effort, and money to get the processes down so that he can increase the efficiency of what’s going on within his company. The leader was lamenting to me that none of it is working. He believed it was not because the process wasn’t right. He firmly believed the process was great. The leader expounded by telling me specific stories about what was going on with the people in his organization. His email ended the email with a question, “Len, I’ve spent all this time on process but I really think it’s about the people. What’s your opinion?”
My opinion: IT IS ABSOLUTELY IS, in this case, about the people. It all starts with people, if you think about success in terms of: Attitude, Behavior, and Technique. Process is all technique, but the people that are executing the process are in complete control of their attitude and behavior. In this case, his people do not have the right attitude. They are not following the process themselves. They are not holding their people accountable for the technique. Therefore, nothing good is happening.
If you’re wondering where you want to go with your company: Start with your people, Invest in your people. Help your people get better with their attitudes and their behaviors, and the technique will be an easy part of the equation.
Need help "starting with your people"? Email me: firstname.lastname@example.org